This statement sets out what we do with the data we collect from you when you use the sunbeachhouse.co.uk website or make and enquiry or booking with us.

This Privacy Policy applies to personal data that we collect from you as a customer. It provides information on what data we collect, why we collect the data, how it is used and the lawful basis on which your personal data is processed, and explains your rights under the applicable data protection and privacy laws, including the General Data Protection Regulation (“UK GDPR”).

We will only use the data and information we collect from you for the purpose of processing your bookings with us, to respond to enquiries and, from time to time, send you information about our products, services and/or offers where you have given us consent to do so.

We take the issue of your privacy very seriously. We will not sell or hire your personal information to anyone.

How we collect data

We have access to your data once you book online through our website and we also have access to your data when you book through a booking site.

We also collect data when you make an enquiry or direct booking by phone, email, text or otherwise.

Online bookings

We use a third-party service provider called SuperControl (SuperControl Ltd.) to process our online bookings.  You can read SuperControl’s privacy statement to understand how they process the information you supply when you complete an online booking.

Data we collect

When you make an enquiry, booking or subscribe to our newsletters, the data collected by us may include your name, address, contact details, numbers in your party, holiday dates, date the booking was made, how payment will be / was made.

Controlling your personal information

The information we collect is used for the purposes of responding to your enquiry and is managed in line with our GDPR Data Retention Policy. Additionally, we will retain this information as required by law, as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

We have put in place reasonable measures and appropriate procedures for implementing this policy and for safeguarding the personal data we collect.

We will not sell, distribute or lease your personal information to third parties for marketing purposes. We may be obliged to provide information in specific circumstances, e.g. to respond to a court order, or any legitimate legal request by authorities with which we must comply with, or if we discover that your behaviour on our website breaches our Terms and Conditions.

Your rights over personal data that we control

Upon request, we will provide you with details regarding your personal data that has been collected by us or which is under our control.
If you would like to change information that we maintain about you, you may request that we update, correct or remove personal data by writing to us at the address shown below.

Mailing list subscribers

If you subscribe to our mailing list, we will add your details to our contact database and may email you from time to time with updates or special offers. The information you provide will not be used for any other purpose.  If you have subscribed to our mailing list, you may opt-out of receiving marketing e-mails from us by following the “unsubscribe” instructions provided in the e-mails. Alternatively, you may contact us at the address below.

Web server logs

The website hosting system may gather certain information in its server logs, to monitor and manage site usage. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP). This information is used to manage website performance as a whole and to identify any service problems. We do not collect any personal information from website server logs.

Use of Cookies

Cookies are small pieces of data, stored in text files that are stored on your computer or other device when websites are loaded in a browser. Cookies may be set by the site that you are visiting (known as ‘first party cookies’), or by other websites who serve up content on that site (‘third party cookies’).

This website uses cookies to

• enable you to navigate the website and find the information you are looking for, or
• to give us general information about website activity, e.g. how many people visit the website, which pages they look at and what types of device they use

Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

This website does not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by any website, you can do this through your browser settings. The Help function within your browser should tell you how.

How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.cookiesandyou.com.

Use these links to find out how to manage cookies on popular browsers:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Microsoft Internet Explorer
• Opera
• Apple Safari

To find information relating to other browsers, visit the browser developer’s website.

Google Analytics

Google Analytics is web analytics service provided by Google, Inc. Google Analytics cookies enable us to see information on user website activities including, but not limited to page views, source and time spent on the website. The information is aggregated and depersonalised, so cannot be tracked back to individuals.

Using Google Analytics we can see what content is popular on our website, so that we can continue to improve the website and provide information which interests our visitors. We can also track how our site visitors arrived on our website, e.g. from organic search, an advertising campaign or by referral from another website, so that we can measure the success of our marketing activities.

Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

To opt out of being tracked by Google Analytics across all websites, visit https://tools.google.com/dlpage/gaoptout.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Our Privacy Policy came into effect as of 1st January 2022. It may be updated from time to time and any updates will be posted on this page.

How to contact us

If you have any queries about this privacy policy, or would like to check or update any of the information ewe hold, please contact us in writing, by emailing [email protected], or by post to R&J Abbott, Sun Beach House. Sea Way, Middleton on Sea, Bognor Regis.

Please also see our website Terms and Conditions